20db Privacy Policy: How We Protect Your Information
This Privacy Policy explains how 20db collects, uses, stores, and protects the personal information of platform users in Malaysia. Your data security is our priority.
Last updated: January 2026. Continued use of the 20db platform constitutes your acceptance of the terms set out in this document.
Information We Collect from Users
When you register and use the 20db platform, we collect several categories of information to ensure our services run properly and securely. This information is collected directly from you during registration, through your use of the platform, and via automated technologies such as cookies.
Your full name, date of birth, email address, phone number, and password as provided when creating a new 20db account.
Details of deposit and withdrawal transactions in MYR (RM), including the payment method used. Full card or account numbers are not stored directly by us.
Device type, operating system, browser version, IP address, and other technical data automatically collected when you access the platform.
Records of in-platform activity, including games played, bets placed, pages visited, and session duration, used to improve our services.
How Your Information Is Used
20db uses the information collected solely for purposes related to delivering and improving our platform services. We do not use your information for marketing without your consent, and we do not sell it to any party.
- Verifying user identity and preventing fraud during registration and login
- Securely processing MYR deposits, withdrawals, and financial transactions
- Providing effective customer support whenever you need assistance
- Analysing usage patterns to improve platform design and performance
- Sending important account notifications such as transaction confirmations and security alerts
- To comply with applicable legal and regulatory requirements in Malaysia
Where you have given your consent, we may also use your email address to send you promotional offers or platform updates. You may withdraw this consent at any time through your account settings.
Cookies & Platform Activity Tracking
The 20db platform uses cookies — small text files stored in your browser — to enhance your experience and keep the platform running smoothly. Cookies allow the platform to remember your login preferences, track active sessions, and collect anonymous usage statistics.
Types of Cookies Used
- Session cookies: Automatically deleted when you close your browser; used to maintain your active login session
- Preference cookies: Saving your language settings and display preferences for a more convenient experience on future visits
- Analytics cookies: Collecting anonymous usage data to help us understand how users interact with the platform
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including login authentication and session security.
Data Storage, Security & Third-Party Sharing
Data Security & Storage
All 20db user data is stored on servers secured to industry-standard security benchmarks. Communication between your device and our servers is protected by SSL/TLS encryption, ensuring your data cannot be intercepted by unauthorised parties in transit. Account information is retained for as long as your account remains active and for any period required by law.
Third-Party Sharing
20db does not sell or rent your personal information to any third party. However, in the following limited circumstances, information may be shared:
- With approved payment processors for the purpose of handling RM deposit and withdrawal transactions
- With legal authorities or regulatory bodies when required under Malaysian law
- With technical service providers bound by confidentiality agreements to support platform operations
Your Rights as a 20db User
As a 20db platform user, you have certain rights regarding your personal information. We respect these rights and are committed to making the process of exercising them as straightforward as possible.
You have the right to request a copy of the personal information we hold about you. Contact our support team with a written request to receive your data report.
If any of your information is inaccurate or out of date, you can update it through your account profile settings or by contacting the 20db support team.
You may request the deletion of your account and personal data. Such requests are subject to any applicable legal record-keeping requirements.
To exercise any of the above rights, or if you have any questions about this Privacy Policy, please contact the 20db support team by email at: [email protected]. You may also refer to the FAQ section for further guidance. Any changes to this Privacy Policy will be published on this page with an updated date.